Article by HomeAdvisor
When you hear stories involving contractors and customers, it seems as though most of the blame is placed on the professional. However, the exchange between the professional and the customer is a two-way process: at times, the customer is at fault for a problem or unnecessary situation. Regardless of whether you’re a new or experienced contractor, you’re bound to come across a problem at one point or another, whether it’s working with difficult or unresponsive customers. The following are some of the most common problems faced by home improvement professionals today and how to fix them:
Contractors and professionals often deal with customers who are unable to adequately describe the nature of their problem. Whether from the inability to work around a floor plan or describe the problems of plumbing, it may be difficult to get an idea of what the customer needs. However, there are several ways to address the lack of dialogue between the professional and the client. Try to pinpoint the exact issue by using simple dialogue or inquiring to the origin of the problem. Another way is to offer free estimates, which will allow you to get a first hand view of the problem yourself.
One of the most common problems that emerge between the customer and the contractor is a lack of communication. There are a variety of reasons that can explain this all-too-frequent problem, whether because of poor schedules or shyness. However, it is vital to keep communication as open as possible so there is no opportunity for confusion. Be completely transparent, keeping the customer up-to-date on any progress and changes in the project so they won’t feel disjointed or lost.